Business is about relationships; every aspect of your business is reliant on building, nurturing and maintaining relationships. Building relationships doesn’t start and finish with customer relationships; in fact great customer relationships are difficult to maintain if the other relationships within your business aren’t satisfactory.
It is your customer service and relationships that will set your business apart from the competition, but in order to have the infrastructure within your business to give great customer service the relationships with you employees, suppliers and partners has to be right.
A lot of the time, especially on television, we are shown a brutality and harsh side to business that many feel is necessary to emulate in order to be successful. However, if a small business conducts itself in this way it is unlikely to have positive results. Bei


maryannerussell.com Gloria Feldt