We were without internet from Saturday until about an hour ago. I realized how much technology runs our lives and when it’s not working like it should it can cause a lot of problems. I didn’t really have anything important that I needed the internet for but my boyfriend uses the internet for school and had to be on campus all weekend to work on his homework and senior project. I did write a letter to my internet provider and I mailed it today.
Dear Internet Provider,
We have been without an internet connection since Saturday the 17th. This ruined my weekend in the following ways. I was unable to monitor my bank account online. I could not check my e-mails. And lastly I was not able to catch up on my favorite blogs.
I contacted your tech support specialist and they were no help to me. I did everything they asked me to and nothing worked. Some were very nice and tried to be helpful while others treated me like I was an idiot that didn’t even know how to turn on my laptop.
The amount of time that I had to wait on hold was unbelievable. Your hold music was not that bad to listen to though. I did not like the message about how you appreciate my business and then asked me to keep holding. Every time one of those messages started I thought someone was answering and I would get excited.
We are stuck with each other for about 11 more months. Then we will see what happens to you.
Your customer for now,
Maeghen
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