Customers have been advised to double-check their bank transfers. A customer has warned of a loophole which affects those who transfer money out of online bank or savings accounts.
Claire Logie was using her internet account six months ago and accidentally sent £2,000 of her own money to another person, the BBC reported.
She had originally intended to make the transfer to her own savings account and has since been unable to recover the money.
Ms Logie could not track down the recipient of the funds due to the Data Protection Act and is also barred from launching a complaint through the Financial Ombudsman Service because the case is outside the organisation’s usual remit.
Speaking to the broadcaster, Ms Logie said that the loss of the money had made her feel “sick and upset” and warned other customers that such mistakes were “very easy” to make.
Customers were advised by the report to “stop and think” before making the payments, in order to make sure that they would reach the intended recipient.
Jemima Smith at the Payments Council added: “Everything your bank will tell you is going to be stressing how important it is that you have the correct account name and sort code.”
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How it can be that systems like that has some errors? They work almost constantly with programmers on security data encryption. Reading this I have a few ideas what might happen. First of all, Claire could made a mistake. Second that hacker could intercept messages and modify them, but it is very difficult if the encryption process require some sort of a encryption keys. Third that was a hardware glitch on banking systems(why software failed to check it?). Fourth that software had failed at that transaction. So anyway this article informs me to be more careful when operating online with banks and money.